Shipping Policy

Order Processing

As many of our products are produced using a made-to-order production model, manufacturing begins only after the order window has closed.

Production typically takes 7–14 business days.

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Shipping Times

Shipping times depend on the destination.

Germany: 3–7 business days
Europe: 5–10 business days
International: 7–14 business days

The total delivery time consists of production time + shipping time.

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Shipping Carriers

Orders are shipped via international shipping partners.
Once your order has been dispatched, you will receive a shipping confirmation email including a tracking number.

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Customs & Import Duties

For international shipments, customs duties, taxes, or import fees may apply.

These charges are determined by the destination country and are the responsibility of the customer.

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Shipping Issues

If your package is lost, delayed, or arrives damaged, please contact our support team.

We will work with the shipping carrier to resolve the issue as quickly as possible.

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Contact

For shipping-related inquiries, please contact:

shop@hannaschoenwald.com