Privacy Policy

Last updated: March 11, 2026

This Privacy Policy describes how SHOP HANNA SCHÖNWALD (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit hannaschoenwald.com (the “Site”), use our services, make a purchase from the Site, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources and have collected such information over the past 12 months as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

• Contact details — including your name, address, phone number, and email address.
• Order information — including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information — including your username, password, security questions, and other information used for account security purposes.
• Customer support information — including the information you include in communications with us, for example when you send us a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Receive from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide you with requested products or services in order to perform our contract with you.

When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section below, “Third-Party Websites and Links.”

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services and perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling other account-related features and functionality.

We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify processes your information according to its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing communications by email, SMS, or mail, and showing you advertisements for products or services. This may include using your personal information to better tailor Services and advertisements on our Site and other websites.

If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in selling our products pursuant to Article 6(1)(f) GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials.

We strongly recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately.

If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in ensuring the security of our website for you and other customers pursuant to Article 6(1)(f) GDPR.

Communication and Service Improvement

We use your personal information to provide customer support and improve our Services. This is in our legitimate interest in order to respond to you, provide effective services, and maintain our business relationship with you pursuant to Article 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with powering our store with Shopify, please visit:
Shopify Cookies Policy

We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services.

We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to work improperly or become unavailable.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. More information about Global Privacy Control can be found here:
Global Privacy Control

How We Share Personal Information

Under certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate interests, and other reasons subject to this Privacy Policy. These circumstances may include:

• Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners to provide services and advertising.
• Affiliates within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy.
• To comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of users or others.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy or security of such websites or the accuracy, completeness, or reliability of information found on them.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request deletion.

At the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years of age as defined under applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information sent to us may not be secure during transmission, and we recommend avoiding insecure channels when communicating sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to manage your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to access information
• Right to deletion
• Right to correction
• Right to data portability
• Right to object to sale, sharing, or targeted advertising
• Right to restrict processing
• Right to withdraw consent
• Right to appeal
• Right to manage communication preferences

You may exercise these rights by contacting us using the contact details below.

We will not discriminate against you for exercising your rights. We may need to verify your identity before responding to your request.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

For the EEA, a list of supervisory authorities can be found here:
EU Data Protection Authorities

International Users

Please note that we may transfer, store, and process your personal information outside your country of residence. Your personal information may also be processed by employees and third-party service providers in these countries.

Where we transfer personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements approved by the relevant UK authority, unless the transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us by email at hello@hannaschoenwald.com or by mail at:

SHOP HANNA SCHÖNWALD
Eppendorfer Weg 237
20251 Hamburg
Germany

Within the meaning of applicable data protection laws, and unless explicitly stated otherwise, we are the controller responsible for your personal data.